General Information

 

This page covers general information for customers. Information on delivery and payment terms can be found under the heading “Ordering Information”.

 

Refunds/Returns Policy
We take pride in supplying high quality products across our full range. If you are not satisfied with the quality or the workmanship of any of our products, we will gladly offer a replacement product or a refund. Claims should be made within 30 days following receipt of your order.

Registration
Registration is not required to make a purchase. However, if you choose to register as a customer you have access to additional benefits, including:

  • Access to your account with Jemac Rubber Stamps
  • Ability to view your order history
  • Ability to use the “wish list” for future reference
  • Elimination of having to enter your delivery details every time you make an order
  • Email notification of new products and specials we have on offer

Privacy Policy
We at Jemac Rubber Stamps respect your right to privacy. We collect only the information from you that is necessary to provide you with the customer service that you expect. This information includes your name, address, contact number(s) and information about the products you have ordered. All information you supply is kept confidential and secure. We do not provide your personal information to third parties. If you have any concerns or complaints about our privacy practices, please notify us at jstamps@bigpond.com

Off-line Orders 

If you prefer to place your order off-line rather than using the on-line facility you are most welcome to do so. You can print out a manual order form and send it to us by mail or fax. Or you can place your order by phone or email. If you prefer to call into our workshop at Concord West you will need to phone beforehand as the shop is not always in attendance.

Copyright Information for our Craft Stamps
Most of our craft stamps are made from our own designs and are copyright to Jemac Rubber Stamps. Stamps that are not of our own design have been obtained and adapted from copyright-free sources. All stamps may be used to create craft projects by handstamping. Selling of your handstamped projects is permitted and you are not required to acknowledge Jemac Rubber Stamps on any of your handstamped projects. Reproduction of our stamp designs by any means other than handstamping (e.g. electronic, mechanical or digital reproduction) is not permitted.

Product Colour Charts 
Many of the products are available in a range of colours (e.g. inkpads, markers etc.). Every care has been taken to reflect the true colours on the website but an exact match for all colours is not possible due to screen resolution differences.

Custom-made Stamps
This website displays all of our products relating to craft stamps, stamping and papercraft accessories and personalised stamps. 
If you are after custom stamps or office stamps you will need to go to our custom stamp website at www.logostamps.com.au.

International Orders
Sorry, we do not have an International on-line ordering facility. Our on-line shop is available for purchases within Australia only. 

Questions
We appreciate that using a website can sometimes be daunting, so please do not hesitate to contact us should you need any assistance. You can phone us on (02) 8765 8444 during business hours, or email us at 
jstamps@bigpond.com.

 

This page covers general information for customers. Information on delivery and payment terms can be found under the heading “Ordering Information”.

 

Refunds/Returns Policy
We take pride in supplying high quality products across our full range. If you are not satisfied with the quality or the workmanship of any of our products, we will gladly offer a replacement product or a refund. Claims should be made within 30 days following receipt of your order.

Registration
Registration is not required to make a purchase. However, if you choose to register as a customer you have access to additional benefits, including:

  • Access to your account with Jemac Rubber Stamps
  • Ability to view your order history
  • Ability to use the “wish list” for future reference
  • Elimination of having to enter your delivery details every time you make an order
  • Email notification of new products and specials we have on offer

Privacy Policy
We at Jemac Rubber Stamps respect your right to privacy. We collect only the information from you that is necessary to provide you with the customer service that you expect. This information includes your name, address, contact number(s) and information about the products you have ordered. All information you supply is kept confidential and secure. We do not provide your personal information to third parties. If you have any concerns or complaints about our privacy practices, please notify us at jstamps@bigpond.com

Off-line Orders 

If you prefer to place your order off-line rather than using the on-line facility you are most welcome to do so. You can print out a manual order form and send it to us by mail or fax. Or you can place your order by phone or email. If you prefer to call into our workshop at Concord West you will need to phone beforehand as the shop is not always in attendance.

Copyright Information for our Craft Stamps
Most of our craft stamps are made from our own designs and are copyright to Jemac Rubber Stamps. Stamps that are not of our own design have been obtained and adapted from copyright-free sources. All stamps may be used to create craft projects by handstamping. Selling of your handstamped projects is permitted and you are not required to acknowledge Jemac Rubber Stamps on any of your handstamped projects. Reproduction of our stamp designs by any means other than handstamping (e.g. electronic, mechanical or digital reproduction) is not permitted.

Product Colour Charts 
Many of the products are available in a range of colours (e.g. inkpads, markers etc.). Every care has been taken to reflect the true colours on the website but an exact match for all colours is not possible due to screen resolution differences.

Custom-made Stamps
This website displays all of our products relating to craft stamps, stamping and papercraft accessories and personalised stamps. 
If you are after custom stamps or office stamps you will need to go to our custom stamp website at www.logostamps.com.au.

International Orders
Sorry, we do not have an International on-line ordering facility. Our on-line shop is available for purchases within Australia only. 

Questions
We appreciate that using a website can sometimes be daunting, so please do not hesitate to contact us should you need any assistance. You can phone us on (02) 8765 8444 during business hours, or email us at 
jstamps@bigpond.com.